Reporting for duty
Jira Service Management une a tus equipos de Desarrollo, Soporte y Operaciones de TI en una sola plataforma para resolver incidentes más rápidamente, todo a un costo inferior al de los principales competidores.
Aprende másDescubre por qué los clientes de PagerDuty cambian a Atlassian
Ya sea que estés buscando capacidades de respuesta ante incidentes de clase mundial o una plataforma completa de operaciones impulsada por inteligencia artificial, Jira Service Management te ayuda a resolver incidentes más rápidamente y a un costo total de propiedad (TCO) menor que PagerDuty.
Acelerar la resolución de incidentes de extremo a extremo
Aprovecha una suite completa de capacidades de gestión de incidentes, que incluye desde potentes alertas y funciones de guardia hasta escalado de incidentes, enrutamiento, capacidades de ChatOps, plantillas de procedimientos operativos estándar (runbook), automatización, integraciones, páginas de estado, revisiones posteriores a incidentes (PIRs) y mucho más.
La ventaja de Atlassian
Más de 50,000 clientes en todo el mundo ya confían.
"Jira Service Management nos brinda la oportunidad de unificar todo en una sola plataforma: gestión de incidentes entre diferentes soluciones y colaboración utilizando Jira Software."
ROB CROMPTON, HEAD OF SERVICE MANAGEMENT, THE VERY GROUP
Aprende más sobre Jira Service Management
Preguntas frecuentes
Show all Hide all¿Jira Service Management es Gratis?
Jira Service Management has a Free plan with basic service management capabilities for up to 3 agents. You can sign up for a free trial of our Standard or Premium plans as well. For more details visit here.
¿Cómo se compara nuestro precio con el de PagerDuty?
Each product edition is priced competitively to PagerDuty but with more out-of-the-box incident and alerting capabilities, in addition to complete enterprise-grade ITSM functionality.
Jira Service Management is priced per agent, with no additional seats needed for approvers or stakeholders. Customers don’t pay additional fees for deploying new modules or expanding to other business teams outside IT, and there are currently no add-on charges for advanced features like AIOps. There are also no maintenance fees or support fees.
Jira Service Management is priced per agent, with no additional seats needed for approvers or stakeholders. Customers don’t pay additional fees for deploying new modules or expanding to other business teams outside IT, and there are currently no add-on charges for advanced features like AIOps. There are also no maintenance fees or support fees.
¿Puede Jira Service Management trabajar junto a otras soluciones de ITSM como ServiceNow? ¿Cómo?
Yes! While many customers completely replace their ITSM tool with Jira Service Management, we also see lots of customers implementing Jira Service Management for ITSM practices they feel their current solution isn’t adequately serving, like alerting and incident management.
For example, if you’re a ServiceNow customer, you may want to keep it in place for some standard IT service workflows, but deploy Jira Service Management to integrate incident and change management across Development and IT Operations.
You may also want to take advantage of how easily and quickly you can spin up new service desks in Jira Service Management to provide non-IT teams (HR, facilities, marketing, etc.) with their own service delivery portals, workflows, and queues.
There are many use cases that make Jira Service Management the best choice for companies and teams who aren’t quite ready to say goodbye to their current ITSM solutions.
For example, if you’re a ServiceNow customer, you may want to keep it in place for some standard IT service workflows, but deploy Jira Service Management to integrate incident and change management across Development and IT Operations.
You may also want to take advantage of how easily and quickly you can spin up new service desks in Jira Service Management to provide non-IT teams (HR, facilities, marketing, etc.) with their own service delivery portals, workflows, and queues.
There are many use cases that make Jira Service Management the best choice for companies and teams who aren’t quite ready to say goodbye to their current ITSM solutions.
¿Necesito comprar tanto Opsgenie como Jira Service Management para obtener todas las funciones completas de gestión de incidentes?
No, Jira Service Management customers have access to end-to-end incident management capabilities when they sign up for any of our editions (Free, Standard, Enterprise, Premium).
Contáctanos hoy mismo a EnevaSys para una demostración de Jira Service Management o para obtener más información sobre la migración desde PagerDuty.
ContactarEnevaSys
Ayudamos a empresas a adoptar una cultura ágil para aumentar el bienestar y la productividad de sus equipos de trabajo, fomentando una cultura de colaboración, transparencia, aprendizaje y automatización.
Jira service management Métricas
Caso de éxito con Jira Service Management
Más info de EnevaSys
Contáctanos
Dime, ¿En qué puedo ayudarte?